muzau
Store chat

How do you put an AI chatbot on a Shopify or PrestaShop store?

To put an AI chatbot on a Shopify or PrestaShop store, paste the Muzau chat line once into the code shared by all the theme's pages. A Muzau agent answers the questions asked before purchase (delivery, warranties, returns) with the Brain and the store pages that Muzau has read, and is instructed not to invent any price or lead time. For advice, it can offer a meeting with your team or pass the question on to it.

Why a visitor hesitates before ordering

The product page gives the price and the photos. Before a purchase that matters, what holds the visitor back is often what it leaves out: how long delivery takes, what the warranty covers, how a return works. They look for the terms page, don't find it, and don't write in over so little. They close the tab.

The answer existed all the same, in your terms of sale or in your team's heads. Your team keeps the advice and the relationship; the agent gives what is already written, and hands over for the rest.

How the agent goes about it

Input
A visitor's question, in your store's chat bubble
It does
Answers with your delivery, warranty and return terms, offers a meeting, passes on the rest
It delivers
An answer in a few seconds, or a request ready for your team

One line in the Shopify or PrestaShop theme

The chat is a separate agent, created in Muzau's Workshop. You can try it first from the cockpit, without any meeting being booked or any email sent, then you paste its line once, just before the end of the page. Nothing else to install: no server, no account to create. The bubble only appears on the addresses you have declared. The rest is on the page putting a chatbot on your company's website.

Delivery, warranties, returns: the store pages read first

Muzau's Brain reads up to 12 pages of your store, starting with the FAQ, the terms, delivery and warranties, then rereads them about once a week. A page it missed, or your terms of sale as a PDF, are added by hand, and each fact it pulls out waits for your "Keep" click. Those from a PDF start out reserved for your team: the chat only uses them once they are opened to everyone. The chat answers in a few seconds, without waiting for approval.

Prices, lead times, availability: the instruction to invent nothing

The chat is instructed not to state any price, lead time or availability that is not in your Brain: if it only knows part of it, it gives that part and says what is missing. Each answer is checked automatically before it is shown; a link to another site or a promise nothing backs up holds it for your team. That check looks for specific signals, it does not judge whether the answer is correct: see what it holds back.

Advice before buying: a meeting or your team

With your Google Calendar or Outlook connected, a visitor who wants a meeting is offered up to three free slots in the next 14 days, and the meeting is booked there once they give their email: see how a chatbot books a meeting. When the chat doesn't know, it says so and, if you have chosen that, asks once for the visitor's email or phone number. Your team receives a card with the whole conversation and replies by email: see what the chat does when it doesn't know.

Adding a chatbot to Shopify or PrestaShop: where to paste the code, and what to write first

These pointers apply to any chat.

Pasting the code isn't enough. A chatbot only answers well if those answers are written down, each on a page linked from the footer: delivery times and zones, the length and scope of the warranty, the return window and who pays for shipping back, what happens if the product arrives damaged, and how to get advice before ordering.

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What it does not do

Autonomous does not mean unchecked. You set the level of autonomy of every agent, its limits cannot be crossed, everything it does is recorded in a plain-language log, and one gesture stops it all.

Frequently asked questions

Do you need to install a Shopify app to add an AI chatbot?
Not for the Muzau chat: one line of code is pasted once into the theme, in the code shared by all pages. On the store side, nothing else to install, no server and no account to create.
Can a store chatbot tell a customer where their order stands?
The Muzau chat can't. It only knows your Brain and the store pages Muzau has read, and it gives no information specific to a customer, since an address typed into a chat doesn't prove who someone is. It can take their email and pass the question on to your team.
Can you give your terms of sale as a PDF to a store chatbot?
Yes, they are added by hand to Muzau's Brain, and each fact it pulls out waits for your "Keep" click. Those from a PDF start out reserved for your team: the chat only uses them once they are opened to everyone.
How do you reply to messages from an online store's contact form?
When the contact form sends you its notification, a Muzau agent replies to the visitor who filled it in, set as the reply address, and not to the store's technical address. Since the visitor didn't write to it themselves, that reply waits for you in "To approve" by default.
Does the chatbot show on Shopify checkout pages?
No. Shopify's checkout pages don't load the theme's code: the Muzau chat bubble doesn't appear there, and shows on the other theme pages where the line is pasted.

Build your own tailor-made agent.

For the tasks you don't have time for. You give the address of your website, then describe the work in your own words. Nothing to install.

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