← Muzau Customer service

Answer your customers' questions around the clock

A Muzau agent answers your customers' questions at any hour, looking for the answer in your Company Brain, never anywhere else. When the information is not there, it does not guess: it alerts you. Your customers get a correct answer at night and at the weekend, without your having hired a hotline.

Why this is a problem

The same questions come back endlessly: opening hours, lead times, warranty, what is included in a service, where an order stands. They are simple, but they arrive continuously and cut into the work in progress. Answering them costs half a day a week; not answering them costs customers.

Conventional chatbots left a bad memory, for one precise reason: they answer even when they do not know. A customer given wrong information is unhappier than a customer kept waiting.

How the agent goes about it

Input

Email, web form, messages from your site

It does

Looks for the answer in your Company Brain, never anywhere else

It delivers

A correct answer, or an alert to you if it does not know

One single source: your company

The agent does not answer with what a language model believes it knows about your trade. It answers with what you gave it: your documents, your pages, your past answers, your rules. That base is the Brain, and it is shared by all your agents.

Doubt comes up, it does not get filled in

When the answer is not in the Brain, the agent stops. It passes the question on to you with what it understood. Your answer enriches the Brain, and the next question of the same kind will be handled on its own.

It gets better because you work

Every answer you correct, every document you add widens what the agent can handle without you. The Brain grows with use: it does not require a configuration phase beforehand.

What it does not do

• It does not look the answer up on the internet to plug a gap.
• It does not treat a delicate complaint like a routine question: what falls outside the frame comes back to you.
• It promises nothing that commits the company unless you have set it as a rule.

Frequently asked questions

Where does the information the agent uses come from?

Only from your Company Brain: the documents, pages and answers you give it. That is what separates a correct answer from a plausible one.

What becomes of a question it cannot answer?

It reaches you, with the context. You answer once; the agent remembers, and the next time it handles it itself.

Do my customers know they are talking to an agent?

That is your call, and the platform has no interest in hiding it: an agent that says what it is gets accepted more easily than an agent that gets found out.

Does this replace my customer service?

No. It absorbs the repetitive questions so that human time goes to the cases that deserve it. Sensitive requests are precisely the ones the agent brings back to you.