Can an AI read my Outlook calendar to offer meetings?

Yes, without seeing the detail. To offer slots, a Muzau agent reads only the busy times in your Outlook or Google calendar, never the title, place or description of your meetings. It then offers free slots, within the hours you have set for it.

How do you send a customer a meeting invitation from Gmail or Outlook?

Create the meeting in Google Calendar or in the Outlook calendar, then add the customer's address among the guests: they get the invitation by email and accept it with one click, whatever their email provider. Their reply comes back to your calendar, on the meeting.

Can you reply in the evening to a meeting request received by email?

Yes, with a Muzau agent: a Gmail or Outlook inbox it replies to is reread every minute, and the reply with your slots is written day or night. It goes out on its own if you have allowed it, otherwise it waits for you; with reply hours, it goes out at the next opening.

Slots by email

How do you offer meeting slots by email in Outlook or Gmail?

To offer meeting slots by email in Outlook or Gmail, connect your inbox and your calendar (Google Calendar or Outlook) to Muzau. When a customer asks for a meeting, a Muzau agent reads your busy times and replies in the same thread with free slots, each on a different day. The customer picks one, and the agent books the meeting in your calendar, which sends the invitation. Depending on your setting, it does this on its own or waits for your click.

Why offering slots by email takes so many exchanges

A customer writes: “Could we meet next week?” To answer, you have to open the calendar next to the email, look for free moments, and copy out three dates without getting a day wrong. When they choose, it all starts again the other way: create the event, invite them, add the video link, confirm.

None of these steps needs judgment, only care, and that is why they wait. The reply goes out in the evening or the next day, and the customer who wanted to see you this week has moved on. Your team keeps the meeting itself; the back-and-forth to fix it is what the agent takes on.

How the agent goes about it

Input: A customer's email asking for a meeting, in your Gmail or Outlook inbox
It does: Reads your busy times, offers up to three slots, books the one the customer picks
It delivers: The meeting in your calendar, the invitation in the customer's inbox and the confirmation in the same thread

The request arrives in your Gmail or Outlook inbox

A Gmail inbox connects with a 16-letter app password, an Outlook or Microsoft 365 inbox through the Microsoft sign-in, with no password to hand over. As soon as an agent replies to the emails of an inbox, Muzau rereads it every minute. The agent only replies to the emails you entrust to it, by a rule (sender, subject) or by sorting the inbox. Its reply goes out from your address, to the person who wrote, and is filed in your “Sent” folder.

Slots read from Google Calendar or the Outlook calendar

The calendar is connected separately from the inbox, and a business uses only one: the last one connected. To offer slots, the agent reads only the busy times there, never the title, place or description of your meetings. What blocks a slot is detailed on the page stopping a slot from being booked twice. It first offers three slots at most, each on a different day, within the next 14 days and within your hours: see how many slots to offer. If the calendar is full or unreadable, it offers none rather than inventing any.

The customer picks, the meeting is booked in your calendar

The customer replies “Thursday”, or asks for another time: the system checks that the time fits entirely within a free moment before booking it. With Google Calendar, the customer is added as a guest and Google sends them the invitation; with Outlook, Outlook sends it. The video link or the address to come to is included, depending on your setting: see showing video or in person. The agent then confirms to the customer in the same thread.

The meeting booked on its own, or after your approval

Just before creating the agent, you choose: it books the meeting on its own, or submits it to you in a “To approve” card, which one click books. No meeting is booked without a note from the agent saying who the person is and what they are looking for. With no calendar connected, it still offers slots within your hours: that is the meeting without a connected calendar.

Offering slots by email yourself, in Outlook or Gmail

Without an agent, a few habits keep you from promising a time that is already taken.

Reply in the customer's thread, with “Reply”, and keep the subject as it is: in Gmail, a changed subject opens a new conversation. The customer finds their request under your slots, and their reply comes back to the same place.
Open the calendar next to the email, in Gmail through the right-hand panel, and copy the dates from the calendar, not from memory: that is how the “Tuesday the 7th” that falls on a Wednesday is born.
Put each slot you offer in the calendar as an option, “Option: customer name”. In Outlook, show it as “tentative”: your colleagues see that the time is held. Remove the others as soon as the customer has chosen.
Once the slot is chosen, turn the option into a meeting and add the customer as a guest: they get an invitation to accept, rather than a “noted” to copy down. Add the Google Meet or Teams link, or the address to come to.
Write in the description what the customer asked for: you will reread it that very morning.

The reply fits in four lines: a word of agreement (“Happy to”), the three slots written out in full with the length and the place, an open door (“If none suits you, suggest your own”), then what comes next (“I will send you the invitation as soon as you reply”).

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What it does not do

It does not move or cancel a meeting that is already booked: you make that change yourself, in your calendar.
It only replies to the emails you entrust to it, by a rule (sender, subject) or by sorting the inbox.
It does not look for a common slot across several calendars: a business uses a single calendar, the last one connected, to read availability and book meetings.

Autonomous does not mean unchecked. You set the level of autonomy of every agent, its limits cannot be crossed, everything it does is recorded in a plain-language log, and one gesture stops it all.

Frequently asked questions

Can an AI read my Outlook calendar to offer meetings?: Yes, without seeing the detail. To offer slots, a Muzau agent reads only the busy times in your Outlook or Google calendar, never the title, place or description of your meetings. It then offers free slots, within the hours you have set for it.
How do you send a customer a meeting invitation from Gmail or Outlook?: Create the meeting in Google Calendar or in the Outlook calendar, then add the customer's address among the guests: they get the invitation by email and accept it with one click, whatever their email provider. Their reply comes back to your calendar, on the meeting.
How do you connect a Gmail or Outlook inbox to a Muzau agent?: A Gmail inbox connects with a 16-letter app password, an Outlook or Microsoft 365 inbox through the Microsoft sign-in, with no password to hand over. Once connected, Muzau rereads it every minute as soon as an agent replies to its emails.
Can you reply in the evening to a meeting request received by email?: Yes, with a Muzau agent: a Gmail or Outlook inbox it replies to is reread every minute, and the reply with your slots is written day or night. It goes out on its own if you have allowed it, otherwise it waits for you; with reply hours, it goes out at the next opening.

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